Appointment Cancellation Policy
We kindly ask that if you wish to cancel your appointment that you give us at least 48 hours notice. This policy is in place out of respect for our staff members and clients.
Cancellations with less than 48 hours notice are difficult to fill.
Lateness Policy
If for any reason you are running late for your appointment please call us on 01273 202564. We work very hard to schedule the right amount of time for each service. Accommodating late guests is often impossible without disrupting every other guest scheduled that day. Please be aware in the unfortunate event you are late, we cannot guarantee that your services will be performed that day. Lateness of 10 minutes or more may require rescheduling your appointment for another day and the loss of your deposit.
Service Satisfaction
If after your appointment you are not satisfied with your service, we ask you to please contact the salon within 7 days of that service. We would like every opportunity to meet and exceed your expectations, as we value you as a client. If you have simply changed your mind or if you return after 7 days, normal charges will apply. If you have altered or attempted to alter a hair colour or cut yourself or by a third party this guarantee becomes null and void.
No Shows
If you miss three consecutive appointments without contacting the salon, you will be unable to schedule future appointments.
Skin Testing
If a skin test is required for your colour services and you fail to have one done, then we have no choice but to cancel your appointment. Skin tests must be carried out 24 hours or before your appointment. At RJ’s Salon, we insist on following the rules and regulations of the manufacturers that supply our colour for your own safety and well-being.
It is very rare for a reaction to occur but if it does it can be very severe and can even cause hospitalisation – this is a risk that we are not willing to take.
Gift Vouchers
No refunds will be given for gift voucher purchases. Gift vouchers are NOT redeemable for cash. Gift vouchers are valid for 12 months from the purchase date. Gift vouchers are redeemable in salon only against products and services. If change is required this will be given in the form of a credit on your profile at the salon to be redeemed on your next visit.
Are you dog-friendly?
We are proud to be a dog-friendly salon and welcome you bringing your K9 companions with you. If you bring your doggy with you we kindly ask they are fully house-trained, vaccinated and friendly with other dogs and people.
Consultations
At RJ’s Salon, we really want you to LOVE your hair and to make sure we get you booked in for the right service and ensure we can reach your hair goals it might be necessary for you to come to the salon for a consultation.
Personal Belongings
The company will not accept any responsibility for the loss or damage (including clothing) to any personal belongings that you bring to the salon with you. While the team will always endeavour to keep your personal belongings safe and undamaged we cannot accept any responsibility for loss or damage of your personal possessions while on the premises. We do take every precaution possible to protect your clothes from colour but we would advise you to wear something appropriate to avoid disappointment. High necklines and collars are best avoided. We highly recommended not to wear expensive clothing while getting your hair coloured at the salon.