To respect the booking you have made – and attend unless there is good reason not to. If you need to cancel let us know as early as possible.
No-shows will make it very hard for us to operate as each appointment will now take up to 3 hours of a stylist time so a cancelled booking has a big impact. In the case of a no show appointment, where no notice is given our usual salon policy still applies and therefore will be charged.
We want you to feel that you can cancel if you are not feeling well enough to come, so there is no cancellation fee, but to do this we need you to let us know as early as possible so we can let someone else have that slot.
We appreciate that these are tough financial times for us so we are not increasing our prices and are absorbing the costs of PPE equipment and a significant reduction in the number of appointments we can take. To do this and survive we need you to help, by keeping your booking, cancelling in time for us to re-book it.